Contractor communication and support for recruitment agencies
Keep contractors informed without adding to your team's workload
Contractor queries, payment updates and routine chasers can quickly become another job for your consultants and back-office teams.
Sapphire combines Quartz technology with direct contractor support to keep information moving. Contractors get the updates and answers they need directly, while your agency keeps visibility without having to manage every interaction.
Keep contractors informed at every stage
Automated timesheet reminders
Quartz helps keep timesheets moving with automated chasers and notifications, reducing the time your team spends following up on submissions and approvals.
Connected information
Quartz keeps contractor and agency information connected, giving your team visibility without relying on manual updates or duplicated communication.
Multi-channel contractor support
Contractors can contact Sapphire by phone, email or WhatsApp, making it easier to get help in the way that suits them.
Dedicated agency support
Your agency has a consistent point of contact who understands your account, helping questions and escalations get resolved without unnecessary handovers.
Direct contractor support
If you use Quartz as part of our wider contracting services, your contractors can come directly to Sapphire with queries, reducing the number of payroll and payment questions your team has to manage on their behalf.
Reduce the contractor admin landing with your agency
Your team shouldn’t have to act as the middleman between contractors and the people managing their pay.
We use automated communication, connected data and direct support to handle routine updates and queries at source. That means fewer emails to forward, fewer payment questions to chase and less time spent finding information that’s already available.
Communication built into the contractor workflow
The right information reaches the right person at the right time, without your team having to move it manually.
| Timesheet due | Automated reminder | |
|---|---|---|
| Timesheet submitted | Status visible | |
| Approval required | Client notification | |
| Payment approaching | Pre-payment SMS | |
| Contractor has a question | Direct Sapphire support | |
| Agency needs visibility | Quartz / dedicated account team |
Responsive support when people need it
76%Of emails answered the same day
73%Of calls answered within 15 seconds
12+Years supporting recruitment businesses
500+Agencies across the UK
£700m+Annual turnover
10,000+Contractor payments processed each week
100,000+Contractors supported
102+Countries supported
£1m+Paid in contractor bonuses since 2024
20%Year-on-year contractor growth
Top 5UK Umbrella/CIS market share
Sapphire is a trusted, compliance-first partner. Alex is always on hand, respectful of our preferred ways of working and quick to resolve queries and payment issues. As umbrella legislation changes, their audit-ready approach and clear, timely communication give us and our contractors real confidence.
Sophie Anderson, Associate Director, Venn Group
I have worked with Sapphire for a number of years and have consistently found their service and attention to detail in account management to be exceptional. Marcus, in particular, stands out — he resolves any issues quickly and, no matter how busy he is, always takes the time to personally speak with customers and clients. That level of dedication goes a long way. I would highly recommend Sapphire.
Jim Fleming, Director, Buildforce Solutions
I’ve worked with Sapphire for years and brought the relationship over to my own agency. They register temps quickly, keep us updated throughout and make sure they’re paid reliably each week. Any issues are resolved swiftly, allowing me to focus on placing temps with complete confidence. Jake’s guidance was also invaluable when launching my business, and the whole team consistently goes the extra mile. I see Sapphire as an extension of my accounts department and couldn’t recommend them highly enough.
Luke Lysandrou, Director, LLC Recruitment
We’ve worked with Sapphire for over a year and have found them an excellent company to deal with. The Quartz system is easy to use, but what really stands out is their proactive customer support and willingness to listen, adapt and accommodate the specific requirements of our business. Ray, Shauna and the wider team are responsive, practical and genuinely great people to work with. I’d have no hesitation in recommending them.
Steve Gearing, Managing Director, Gearing Recruitment Solutions
Recruitment technology insights
Practical guidance on automation, AI, integrations and the technology changing recruitment operations.
Sapphire surpasses £1 million in contractor profit-share bonuses
New Sapphire portal gives agencies and MSPs instant payroll evidence
Sapphire Payroll Transparency Portal Q&A: evidence you can access quickly
Sapphire’s year in review: strengthening trust, unlocking ambition
Building on Trust: Sapphire Welcomes Major New Payroll Client
Ben Fitzgerald has been named Best Contractor Accountant at The Contracting Awards 2025
Sapphire wins Best Umbrella Company at The Contracting Awards 2025
One partner for everything your agency needs
Sapphire combines operational technology services, such as Quartz, with contractor services, financial intelligence and operational technology under one roof. That means less time coordinating between providers and more time focused on growth.
Contractor services
Fully managed UK and international contractor payroll, with FCSA-accredited compliance built in.
Global workforce
EOR, AOR and international payroll across 102+ countries, managed by dedicated specialists.
Accounting & intelligence
Real-time financial insights and benchmarking to help you make faster, better-informed decisions.
Trusted by agencies
Trusted by 500+ recruitment agencies, with eight years of FCSA accreditation and an Excellent Trustpilot rating from 5,000+ reviews.
Accreditations
Frequently asked questions
How does Quartz keep agencies and contractors connected?
Quartz brings timesheets, payroll and invoicing into one connected system, so both sides are always working from the same information. Contractors can manage submissions and track payments directly through the portal. Your team gets real-time visibility without chasing updates, cutting back-office overhead and keeping your contractors’ experience smooth.
How are contractor queries, payment updates and routine chasers handled?
Sapphire handles these directly, so your consultants can focus on placements rather than admin. Quartz automates payment updates and status notifications, while Sapphire’s contractor support team manages queries and routine chasers on your behalf if you access any of our contracting services.
Contractors get quick, accurate updates and your team stays informed without picking up the phone. The result is less time spent on repetitive tasks and more time spent growing your desk.
