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Agent of Record services for recruitment agencies

Engage and pay independent contractors globally with the right structure in place

Sapphire’s Agent of Record (AOR) service helps recruitment agencies manage global contractor placements, from worker classification and contracts through to payments and ongoing administration.

We take care of the requirements behind the engagement, helping you enter new markets and support international clients without having to build the capability in-house.

Discuss an international placement

AOR support built for international recruitment

Manage contractor classification risk

Independent contractor rules differ between countries. We assess each engagement against local requirements before the contractor starts, helping you avoid inappropriate engagement structures.

Pay contractors across borders

We manage contractor payments and currency requirements, helping ensure workers are paid accurately and on time – often same day – without creating additional work for your finance team.

Ensure contractors are set up appropriately

We offer accounting support to all international contractors and assist with in-country registration requirements, so you’re safe in the knowledge that placements are managed appropriately and compliantly.

Manage contracts, invoices and administration

From agreements through to invoicing and payment, Sapphire manages the administration behind each engagement and maintains a clear record throughout the assignment.

Scale into new markets through one partner

Support a single international contractor or placements across multiple countries without having to source and manage a different provider every time your clients take you somewhere new.

How our Agent of Record service works

Talk to our AOR team

You make the placement

You source the contractor and retain the commercial relationship with your client.

We assess the engagement

Sapphire reviews the contractor and assignment against the requirements in the relevant market to determine the appropriate engagement structure.

We manage the contract and payment process

We put the required agreements in place and manage invoicing, payments and the administration behind the engagement.

You manage the client relationship

Your team stays focused on the placement while Sapphire supports the operational requirements behind it.

Talk to our AOR team

Contractor classification changes from country to country

A contractor who can legitimately operate as self-employed in one country may not meet the requirements in another.

Sapphire helps recruitment agencies understand the rules that apply to each placement and assesses the proposed engagement before work begins.

Ask us about a placement

Working overseas?

If you’re a contractor working internationally, we can make the process as seamless as possible. Find out more about our global contracting services here.

Find out more

When should a recruitment agency use an Agent of Record?

An Agent of Record can be appropriate when you’re placing genuinely independent contractors internationally and need specialist support around how they’re engaged and paid.

Not sure whether you need EOR or AOR? We’ll help you understand the appropriate route.

Your client needs a contractor in a new international market
You're unsure how local contractor classification rules apply
You don't want to build payment and engagement infrastructure in each country
You're managing independent contractors across multiple jurisdictions
An existing client is expanding internationally and wants you to follow
You want to test contractor demand before making a bigger investment in a market
12+Years supporting recruitment businesses
500+Agencies across the UK
£700m+Annual turnover
10,000+Contractor payments processed each week
100,000+Contractors supported
102+Countries supported
£1m+Paid in contractor bonuses since 2024
20%Year-on-year contractor growth
Top 5UK Umbrella/CIS market share

Sapphire is a trusted, compliance-first partner. Alex is always on hand, respectful of our preferred ways of working and quick to resolve queries and payment issues. As umbrella legislation changes, their audit-ready approach and clear, timely communication give us and our contractors real confidence.

Sophie Anderson, Associate Director, Venn Group

I have worked with Sapphire for a number of years and have consistently found their service and attention to detail in account management to be exceptional. Marcus, in particular, stands out — he resolves any issues quickly and, no matter how busy he is, always takes the time to personally speak with customers and clients. That level of dedication goes a long way. I would highly recommend Sapphire.

Jim Fleming, Director, Buildforce Solutions

I’ve worked with Sapphire for years and brought the relationship over to my own agency. They register temps quickly, keep us updated throughout and make sure they’re paid reliably each week. Any issues are resolved swiftly, allowing me to focus on placing temps with complete confidence. Jake’s guidance was also invaluable when launching my business, and the whole team consistently goes the extra mile. I see Sapphire as an extension of my accounts department and couldn’t recommend them highly enough.

Luke Lysandrou, Director, LLC Recruitment

We’ve worked with Sapphire for over a year and have found them an excellent company to deal with. The Quartz system is easy to use, but what really stands out is their proactive customer support and willingness to listen, adapt and accommodate the specific requirements of our business. Ray, Shauna and the wider team are responsive, practical and genuinely great people to work with. I’d have no hesitation in recommending them.

Steve Gearing, Managing Director, Gearing Recruitment Solutions

Accreditations

FCSA CIS Accredited Member Xero Gold Partner FCSA Umbrella Accredited Member QuickBooks Platinum ProAdvisor APSCo Trusted Partner FCSA Limited Company Accredited Member Sage Accountant Partner SafeRec Certified

Frequently asked questions

What is an Agent of Record and what does it do?

An Agent of Record (AOR) is a third party who manages the contracts, compliance and payments for the independent contractors your agency places. The AOR takes on the administrative and legal responsibility for engaging self-employed contractors, so you don’t have to hold that risk yourself.

For recruitment agencies placing international contractors, Sapphire’s AOR service handles contractor verification, compliant contracts and payment processing across 100+ countries. That gives you a single partner to engage contractors compliantly, wherever your clients need talent.

How does an Agent of Record work?

An AOR sits between your agency and the contractor, taking on the engagement, compliance and payment process on your behalf. Sapphire verifies the contractor’s self-employed status, issues a compliant contract and manages invoicing and payment once work is delivered.

Here’s how Sapphire’s AOR service works in practice:

  • We verify the contractor’s classification to confirm they can be engaged as self-employed
  • We issue compliant contracts that reflect local rules in the country of work
  • We manage invoicing and pay the contractor accurately and on time
  • We keep clear audit trails so your supply chain stays transparent

Sapphire’s AOR onboarding and payment processes are streamlined through automation, which reduces delays and keeps placements moving.

When should a recruitment agency use an Agent of Record?

Use an AOR when you’re placing genuinely self-employed contractors and want to remove the compliance and payment risk from your own books. It’s the right model when a worker meets the criteria for independent contractor status rather than employment.

An AOR is particularly useful when you’re placing contractors in unfamiliar markets, where local rules on self-employment differ from the UK. Sapphire confirms each contractor can be engaged compliantly before work starts, so you avoid misclassification risk and protect your agency and its clients.

What's the difference between an AOR and an EOR?

The difference comes down to worker status. An Agent of Record (AOR) engages genuinely self-employed contractors, while an Employer of Record (EOR) formally employs workers on your behalf and runs full payroll, tax and employment obligations.

In short:

  • Use an AOR for independent contractors who work for themselves
  • Use an EOR for workers who need to be employed, with a salary and statutory benefits

Sapphire provides both AOR and EOR services across 100+ countries, so you’re matched to the right model for each placement rather than forcing every worker into one. This matters because getting classification wrong exposes your agency to tax liability and penalties.

How does an AOR help agencies engage international contractors compliantly?

An AOR takes on the compliance work that makes cross-border contractor engagement risky. Sapphire checks each contractor’s self-employed status against local rules, issues contracts that hold up in the country of work and manages payment through a transparent, auditable process.

The commercial impact is straightforward. You can follow your clients into new markets and place contractors quickly, without setting up a local entity or building in-house expertise in every jurisdiction. That protects your margin, speeds up placements and keeps your supply chain clean.

Does Sapphire handle worker classification as part of its AOR service?

Yes. Sapphire assesses each contractor’s status before engagement to confirm they can be engaged as genuinely self-employed rather than employed. This check sits at the heart of the AOR service and protects your agency from misclassification risk.

If a worker doesn’t meet the criteria for self-employment, we’ll tell you and recommend the right model instead, usually an EOR. That way, every placement is matched to the correct engagement type from the start, which keeps your agency and its clients compliant.

How do agencies get started with Sapphire's AOR service?

The quickest way is to speak to the Sapphire team about the contractors you’re placing and where they’re based. We’ll confirm the right engagement model, verify status and handle onboarding through our streamlined, automated process.

Get in touch with Sapphire to engage your international contractors compliantly and keep your placements moving.