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How can we help?

Whether you’re joining Sapphire, checking your pay or looking for help with your account, we’ll get you to the right answer quickly.

What do you need help with?

Getting started

New to Sapphire? Find out how to register and what happens next.

Getting started with Sapphire Umbrella
Pay and payslips

Questions about a payment, deduction, tax code or payslip? Here’s the information you need.

Get help with pay
Your Sapphire account

Get help accessing your account, updating your details or finding your documents.

Request a call back
Umbrella support

Get answers about PAYE, holiday pay, pensions, deductions and your employment with Sapphire.

Umbrella support
CIS support

Help with CIS payments, deductions, verification and tax.

CIS help
Limited company support

Get help with your accounts, tax, expenses, software or company administration.

Limited Company help
Working internationally

Questions about an overseas contract, international payments or your local setup?

Global contracting support
Switching to Sapphire

Already with another provider? Find out how to move without unnecessary disruption.

Switch to Sapphire

Prefer to speak to someone?

Our team is available by phone, email and WhatsApp, so you can get help in the way that works for you.

98% of emails answered the same day

Talk to our team

Looking for guidance rather than account support?

Our Intelligence Hub covers contracting, tax, take-home pay, compliance and the changes that could affect how you work.

Visit the Intelligence Hub

Already with Sapphire?

Get help with a payment

Something doesn’t look right or you have a question about an upcoming payment? Talk to our team.

Understand your payslip

Get help understanding your earnings, tax, National Insurance and other deductions.

Update your details

Changed address, bank details or other personal information? Make sure we have the right information for you.

Get pension support

Information about workplace pensions, contributions and the pension options available through Sapphire.

Get tax support

Need help with your tax code, tax return or another tax question? Find the right support here.

Refer another contractor

Recommend Sapphire to someone you know and find out about the rewards available when they join.

Ready to get started with Sapphire?

Tell us about your next assignment and we’ll help you get set up with the right contractor service.

Talk to our team