{"id":2352,"date":"2026-04-02T12:30:29","date_gmt":"2026-04-02T11:30:29","guid":{"rendered":"https:\/\/wearesapphire.co.uk\/contracting\/?post_type=insights&#038;p=2352"},"modified":"2026-04-02T12:30:29","modified_gmt":"2026-04-02T11:30:29","slug":"qa-with-paul-bygraves-sales-director-what-the-umbrella-legislation-means-for-healthcare-recruitment","status":"publish","type":"insights","link":"https:\/\/wearesapphire.co.uk\/contracting\/insights\/qa-with-paul-bygraves-sales-director-what-the-umbrella-legislation-means-for-healthcare-recruitment\/","title":{"rendered":"Q&#038;A with Paul Bygraves, Sales Director: What the umbrella legislation means for healthcare recruitment"},"content":{"rendered":"<h2><b>How will framework compliance expectations shift under the new legislation?<\/b><b><br \/>\n<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Expect a step change. Framework owners and Trust procurement teams will want more than policy statements. They\u2019ll ask for independent reporting that shows each payroll run was operated correctly, with itemised payslips matching Real Time Information (RTI) and confirmation that PAYE and National Insurance were paid to HMRC on time. The JSL rules increase supply\u2011chain risk for agencies and MSPs, making documented due diligence and audit trails essential.<\/span><\/p>\n<h2><b>Where are the highest-risk pressure points in healthcare payroll?<\/b><\/h2>\n<p><b><\/b><span style=\"font-weight: 400;\">Multiple shifts per week, short-notice rota changes, unsocial hours enhancements and bank holiday rates. Those create complex calculations and frequent adjustments. Any workaround that splits payslips or blurs deductions raises risk and invites disputes. You want transparent, single payslips that line up with RTI &#8211; plus independent reporting on every run.<\/span><\/p>\n<h2><b>What will NHS Trusts and private providers want in your evidence pack?<\/b><b><br \/>\n<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Current accreditations and independent auditing (for example, SafeRec real\u2011time payroll auditing), sample payslips with matching RTI reports, confirmation of PAYE payments to HMRC each month, and contracts that include a right\u2011to\u2011audit with clear remediation steps. They\u2019ll also look for service metrics that matter to fill rates: on\u2011time pay, query resolution times and weekend run performance.<\/span><\/p>\n<h2><b>How should agencies and MSPs adapt PSL governance for healthcare?<\/b><b><br \/>\n<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Move to a scored, evidence\u2011led model. Run monthly exception reviews, test weekend and bank holiday processing, and track contractor feedback by ward or site. Build a short audit cycle that refreshes certificates, financial checks and service KPIs. Independent reporting should feed your board pack automatically.<\/span><\/p>\n<h2><b>What belongs in healthcare\u2011specific SLAs with umbrella partners?<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Clear cut\u2011offs and turnaround times for midweek and weekend runs, guaranteed query response times during out\u2011of\u2011hours periods, independent reporting on each payroll, single\u2011touch escalation routes and explicit remediation timelines. Add the contractual right\u2011to\u2011audit and require access to read\u2011only payroll dashboards.<\/span><\/p>\n<h2><b>Will this affect winter pressures and fill rates?<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Yes &#8211; in a positive way if you act early. Clean payroll and fast issue resolution reduce worker churn and help you keep critical shifts filled. The opposite is also true: payroll disputes during peak demand lead to cancellations and reputational damage with clinical teams.<\/span><\/p>\n<h2><b>What data should leadership review every month?<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A simple dashboard: payslip\u2011to\u2011RTI reconciliation status, confirmation of PAYE payments to HMRC, SafeRec (or equivalent) audit reports, exception and complaint themes, and SLA performance for weekend and bank holiday runs. This provides a ready\u2011made audit trail if a client or HMRC asks.<\/span><\/p>\n<h2><b>How do you test a partner\u2019s financial resilience to avoid mid\u2011contract failure?<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Review recent Companies House filings, cashflow and working capital trends, insurance cover, and historical payment performance. Pair that with service delivery tests during high\u2011volume periods. A financially unstable partner is a compliance risk, even if their paperwork looks tidy.<\/span><\/p>\n<h2><b>Where does technology reduce risk in healthcare programmes?<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">By unifying timesheets, approvals, expenses and Pay &amp; Bill in one platform so the data chain stays intact. Quartz does this and reduces back\u2011office admin by up to 80%. Combined with independent payroll auditing, you get real\u2011time visibility, cleaner reconciliations and exportable reports for framework governance.<\/span><\/p>\n<h2><b>If a provider fails checks mid\u2011framework, what\u2019s the least disruptive way to switch?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Set an effective date in assignment schedules, communicate early and run a short parallel check on the first live cycle. Brief consultants so workers know what\u2019s changing and who to contact. Complete a 30\u2011day post\u2011go\u2011live review with independent evidence to confirm everything is operating as expected.<\/span><\/p>\n<h2><b>What misconceptions should healthcare leaders avoid?<\/b><b><br \/>\n<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">That a badge alone is enough &#8211; it isn\u2019t. Require independent reporting, not just accreditation. That JSL only hits umbrellas &#8211; it can extend up the chain to agencies and MSPs. And that contractors won\u2019t mind complexity. Unclear deductions and split payslips drive churn fast in clinical settings.<\/span><\/p>\n<h2><b>What\u2019s the one action to take this week?<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Run five short checks on your PSL: current accreditations and audit evidence; sample payslips and RTI; confirmation of PAYE payments; read\u2011only access to payroll reports; and a contract review to confirm right\u2011to\u2011audit and remediation terms. That baseline will tell you where to focus.<\/span><\/p>\n<h2><b>How Sapphire helps healthcare suppliers<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Current accreditations and independent reporting: FCSA (seven years), SafeRec real\u2011time auditing and APSCo Trusted Partner.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Independent reporting on every payroll run, with payslip\u2011to\u2011RTI matching and PAYE payment confirmation, giving you a digital audit trail by default.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quartz technology brings timesheets, expenses, approvals and Pay &amp; Bill together, reducing back\u2011office admin by up to 80% and improving data integrity for framework governance.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service backed by a 4.9 Trustpilot rating from 4,106 reviews \u2014 tangible reassurance for consultants and clinicians.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>How will framework compliance expectations shift under the new legislation? Expect a step change. Framework owners and Trust&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2353,"menu_order":0,"template":"","class_list":["post-2352","insights","type-insights","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Q&amp;A with Paul Bygraves, Sales Director: What the umbrella legislation means for healthcare recruitment - Sapphire Contracting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wearesapphire.co.uk\/contracting\/insights\/qa-with-paul-bygraves-sales-director-what-the-umbrella-legislation-means-for-healthcare-recruitment\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Q&amp;A with Paul Bygraves, Sales Director: What the umbrella legislation means for healthcare recruitment - Sapphire Contracting\" \/>\n<meta property=\"og:description\" content=\"How will framework compliance expectations shift under the new legislation? 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